Returns are accepted within 14 days pursuant to the following conditions:
- Item must be in new condition with original packaging.
- You must have a sales receipt.
- Refund method is left to our discretion (cash, card or store credit).
- General stock items are subject to a 5% restocking fee if original payment method was via debit/credit card.
- Special order items are subject to up to a 50% restocking fee.
- Bicycles and Frames are subject to up to a 20% restocking fee.
- All or part of the restocking fee may be waived if you elect to take a store credit instead of a refund.
- Payments made via PayPal are subject to a 3,9% transaction fee, which in case of a refund will not be refunded. To avoid this, we suggest using alternative payment methods.
Returns are NOT accepted on the following items:
- Labor / services / rentals (if there’s an issue, please talk to us!).
- Consumables such as batteries, snacks, drinks, energy bars, etc.
- Items that show wear or abuse.
- Clothing with tags removed including gloves, hats, shirts, etc.
- Used parts, closeout items, as well as ex-display models.
- Any employee of Simple Bike Store can refuse a return at their discretion until manager approval is obtained.
These limitations do not apply to defective items or items eligible for warranty. All warranties are pursuant to the respective manufacturer’s policies.